I need to update my account information
To fully utilize our automated outage reporting telephone system, we need your help to ensure our outage management records are up-to-date. To do that, Lake Country Power needs the following information from you:
- A primary telephone number that uniquely associates your service location on our system (the phone number serves as our "trigger" to identify your service location when you enter it into our automated outage response system - it does not have to be the telephone number listed for the address).
Please review the bottom portion of your monthly electric bill to verify the accuracy of your telephone or cell number, and also your service address, that is printed on your bill is the correct number we should use to identify your service location on our system. This number is your identification number to use when you contact us about power outages. If this number is incorrect, please fill out this online form.
If you have an inactive account with Lake Country Power, meaning you moved out of Lake Country Power’s service area, please use the form below to provide your new address so we may contact you for future capital credit retirements.
After you've completed each field, click the "send" button so it's directed to a Lake Country Power call center representative who will update your records as you've requested. If the form doesn't work for you, please notify our call center with your updated information by calling 1-800-421-9959. Or you can write the change on the lower back side of your electric bill and mail with your payment.
* Primary phone or cell number for each account number. (Please record the coordinating phone number with the proper account number across from each appropriate box.)
Red Flags Rule: Protecting you from identity theft
All utility companies are now required to establish identity theft prevention programs in order to comply with the Federal Trade Commission (FTC) “Red Flags” rule. A red flag is a pattern, practice or activity that indicates the possible existence of identity theft.
All utilities are required to take additional steps in order to verify identity. Whether you apply for new service or transfer your service into another name with Lake Country Power, we will run a verification and credit check to confirm the validity of your identity and establish a deposit amount. We will ask you several key personal questions before discussing any information on the phone. These questions will be personal account information and one will include a secure password.
The end result is that the new Red Flags Rule will now require more of members and the cooperative, due to the criminal activity linked to stealing the identity of others. Although the extra precautions may seem inconvenient, the intent is to help protect our members and do our part to help prevent identity theft from happening.
For background information about Red Flags Rules, please read 'Red Flags Rules' for Identity Theft on the Way; Feds push for better fraud and theft prevention.
Remember to call before you dig. Call Minnesota’s Gopher State One Call at 1-800-252-1166 or visit www.gopherstateonecall.org.